Career History
From defense systems to platform security at global scale.
Twenty-two years across six organizations — each role a step deeper into the intersection of security, architecture, and organizational leadership.
03/2023 — PRESENT
Senior Manager, Software Engineering
ServiceNow · San Diego, CA
- AI Governance & Acceleration: Recruited and led a 4-engineer team building AI governance capability that lets enterprise customers evaluate and troubleshoot AI-agent resource access; drove a culture shift that lifted team velocity by nearly 2x through AI-assisted engineering.
- Security Architecture Leadership: Set architectural direction and boundaries of code ownership to scale platform security engineering throughput.
- Zero-to-Team Transformation: Built a distributed 6-engineer team from scratch, driving an 18+ month initiative across a 2,000+ engineer organization to retire 3DES cryptography company-wide, migrating all source, repos, and customer integrations to AES.
- Product Ownership: Owned design and launch of the Security Center customer product (18% YoY adoption) and its "reverse 911" real-time threat notification capability, reaching 10,000+ enterprise SaaS customers.
03/2020 — 02/2023
Manager, Platform Security Engineering
ServiceNow · San Diego, CA
- Revenue-Unlocking Turnaround: Took ownership of a delayed platform code-signing project, redesigning scope with a cross-instance "circle of trust" architecture that unlocked a major contract expansion with top-tier customers.
- Patented Protocol Innovation: Co-architected a secure automatic key-exchange protocol delivered across all 60,000+ ServiceNow instances; authored and was awarded the resulting U.S. patent.
- Cross-Functional Governance: Partnered with product, legal, design, and customer-facing teams to align the security roadmap with enterprise customer requirements.
07/2019 — 03/2020
Sr. Manager, Systems Software Engineering
Sotera Wireless, Inc. · Greater San Diego
- Build-vs-Buy Strategy: Spearheaded technical evaluation and roadmap for a next-generation cloud customer portal integrating Salesforce, proprietary medical device, and healthcare analytics datasets.
- Cloud Platform Architecture: Architected a next-gen cloud platform for maximum medical device codebase reuse, leveraging Redis distributed caching, Kubernetes, and NewSQL for multi-tenancy.
- Organizational Transformation: Scaled and restructured software engineering and quality organizations, pivoting culture toward automated and white-box testing frameworks.
09/2018 — 07/2019
Manager, Systems Software Engineering
Sotera Wireless, Inc. · Greater San Diego
- Legacy Modernization: Managed a 24x7 mission-critical application portfolio, leading the containerized migration of 12 services from Java 8 to 11.
- Offshore Cost Optimization: Drove cost-elimination initiatives across offshore codebases while maintaining delivery quality and system reliability.
- Customer Escalation Leadership: Personally resolved the company's highest-priority customer performance escalation by diving into application code and remediating critical bottlenecks.
- Regulatory & Stakeholder Alignment: Partnered with internal stakeholders to optimize delivery timelines while meeting healthcare and medical device compliance requirements.
- Agile Transformation: Overhauled the Agile framework, establishing predictable sprint execution at a consistent ~35-point velocity aligned with regulatory, clinical, and business priorities.
05/2016 — 09/2018
Sr. Manager, Software Development
LabCorp (Sequenom, Inc.) · Greater San Diego
- High-Scalability Architecture: Co-architected and delivered a rewrite of a mission-critical 18x7 enterprise LIMS Java platform on a 9-month schedule with zero post-launch defects, using event-driven AMQP messaging in a private cloud.
- DevOps & SLA Optimization: Formed cross-functional DevOps partnerships and implemented automated CI/CD deployments, cutting average incident resolution SLAs from ~18 hours to ~3 hours.
- Quality Improvement: Implemented rigorous root-cause analysis across production systems, driving a 66% reduction in new production tickets within 5 months.
- Rapid Team Scaling: Scaled the development organization within 2 months by recruiting 4 full-time engineers and onboarding 6 strategic consultants.
05/2015 — 05/2016
Software Engineering Manager
Teradata Corp. · Greater San Diego
- Global Team Leadership: Directed a 20-person global hybrid organization (15 onshore, 5 offshore) through a seamless 24x7 AWS cloud migration of a mission-critical platform.
- Executive Customer Relationships: Forged trusted partnerships with VIP enterprise accounts, aligning multi-year product roadmaps to strategic business goals.
- Revenue-Driving POCs: Championed custom Proofs of Concept with strategic accounts to drive revenue growth and strengthen top-tier customer relationships.
- Talent Succession & Culture: Developed an enterprise TDD curriculum from scratch and mentored a Project Manager into an Engineering Manager role.
2004 — 2015 · EARLIER CAREER
Engineering Foundations
Teradata · Trion Worlds · Sambreel Holdings · Northrop Grumman
- Senior Java Developer & Scrum Master, Teradata Corp. (2013–2015) — technical lead of 15 engineers rewriting legacy web applications to improve quality and performance.
- Java Software Engineer, Trion Worlds (2012–2013) — 24x7 cloud applications supporting tens of thousands of concurrent MMO users.
- Senior Software Engineer, Sambreel Holdings (2011–2012) — high-scalability .NET cloud backend development.
- Software Engineer, Teradata Corp. (2010–2011) — scrum team tech lead; refactored and optimized Spring/PostgreSQL backup performance.
- Software Engineer, Northrop Grumman Corp. (2004–2010) — researched web UI mashups and highly scalable distributed caching for geospatial Java prototypes.
The outcomes behind the roles.
Ten documented case studies with situation, action, and measurable result.